Frequently Asked Questions - Covid update - FREE DELIVERY

With the latest situation of Covid 19 we have change a few things to our business.

As all our jewellery is made in our small family run studio in Cork, we always take care to get your completed order to you as promptly as possible.  

We used to have the option to collect your order directly from us but as that is now not an option so we are delighted to offer you FREE delivery on all your orders within Ireland.  

With the increase of online orders delivery services are under pressure and are taking a little longer to fulfill delivery.  Please ensure that you allow extra days for your order to arrive.

Here are some frequently asked questions about our Print Jewellery:

How Do I take my loved one's hand and footprints?

As soon as an order is placed, Silverhaven Jewellery will send out the non-toxic, inkless kit with full instructions of how to take the hand and footprints.

Inkless Kits are sent out by An Post postal service, and are despatched the same-day if the order is placed before 1:00pm, Monday - Friday. Orders received after 1:00pm or at the weekend will be dispatched 'next-working-day'.

Once you've taken the print, simply return the print to us.

There are several ways you can do this, either

a) pop it in the post - Silverhaven Jewellery, 2 Ardnalee, Lower Road, Crosshaven, Co. Cork P43NY26

b) if you have access to a computer and scanner, then scan it and email it across to us - mail@silverhavenjewellery.com

How Long Will My Order Take?

We like to allow 14 working days, but as soon as you return the completed prints we will commence on your order. Allow up to 14 working days from receipt of prints to receive your completed order. However, if there is a deadline to be met, make this request when ordering and we will do our best to accommodate urgent orders.

How Do I Take My Pet's Paw Print?

This is done the same way as the children and adults prints. 

Will my jewellery come in a box ready for gift wrap?

Yes! All our silver hand/foot/paw jewellery comes in a gift box - ready for giving.

Can you make charms from prints already on paper?

Yes we can. Sadly when our loved one has passed, some hospital staff often take their hand and foot prints as a keepsake. Undertakers are also willing to assist where necessary. If you wish us to send you a urgent print kit, please contact us at mail@silverhavenjewellery.com or 021 206 3292. The prints can be turned into keepsake charms for mum and dad, when they feel ready to commemorate their precious loved one and create a lasting memento.

Can I make payments on-line?

Yes you can. We now have the facility for you to choose to make payments using your credit card or Paypal. You also have the option to ring us securely credit card details to commence with your order.

Is my jewellery sterling silver?

Your jewellery is sterling silver. All the attachments, example chains, charm carriers or jump rings are also sterling silver.

Are you able to take any bespoke jewellery orders?

We are always open to ideas and suggestions and even try to design pieces of jewellery. We will let you know whether what you would like or suggest is possible to do. If we don't feel that we can provide you with a beautiful bespoke piece of jewellery then we will be honest with you and decline the opportunity.

How do I look after my jewellery?

Silver tarnishes naturally, the tarnish is caused by many everyday items. Good practice would be to remove jewellery before bathing and particularly swimming; chlorine will cause tarnishing. Regular cleaning with a standard silver cloth (available from us) will keep your piece in tip top condition.